To return purchased
items, customers need to contact the Ridicollection.Com Team
within 3 working days
counting from the delivery date.
An unboxing video of that specific package
must be provided for returning the product to validate the query. Returned
product must be unused, un-burnt, unworn, unwashed & without
any flaws. Fashion wear can still be
considered unworn as you can try to check if it fits or not but to an extent. The
product must include the original tags, user manual, warranty cards, freebies
and accessories.
Customers
must return the purchased items via the same manufacturer packaging/box keeping
the product in its original form without any sort of damage. For returning any
product, it must be returned with a shipping label & any other tags
attached with that item.
For device-related issues after usage or the
expiration of the return window, seller warranty or brand warranty could be
given by the seller. For seller warranty, please contact the seller. The
contact details of the seller can be found on the invoice.
Category |
Non-Returnable Items |
Consumer Electronics |
Movies and Music copies cannot be returned |
Fashion Items |
Custom made items, women's intimate apparel and men's
innerwear cannot be returned |
IT Products |
All software products that are labeled as non-returnable on
their product detail pages |
Beauty Products, Jewelry |
All
items in this category, except for hair removal and other electrical items |
Digital Products |
All items in this category are non-returnable once purchased
and delivered |
Food & Grocery |
All Items in this category |
A customer will be eligible for a refund or return if he/she
submits an issue within 3 working days of receiving the product/service.
Payment Method |
Refund Option |
Refund Time |
Debit or
Credit Card |
Debit or
Credit Card Payment Reversal |
10 working days |
Equated
Monthly Installments |
Debit or
Credit Card |
10 working days |
Mobile Wallet
(MFS) |
Mobile Wallet
Reversal |
7 working days |
Cash on
Delivery (COD) |
Bank Deposit |
5 working days |
Refund Voucher |
1 working day |
|
Voucher |
Refund Voucher |
1 working day |
Note: Refund timeline excludes weekends and public
holidays. The Voucher discount code can only be applied once. The leftover
amount will not be refunded or used for next purchase even if the value of
order is smaller than voucher value.